Shipping Policy
Thank you for shopping with Kids Wonder Hub! We are committed to ensuring that your products reach you as quickly and safely as possible. Below are the details of our shipping policy:
Processing Time: All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed the next business day.
Shipping Rates: Shipping costs are calculated based on the delivery location and the size of your order. You can view the shipping charges at checkout before completing your purchase.
Delivery Time: Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery times are as follows:
Tracking Your Order: Once your order has been shipped, you will receive a tracking number via email to track your shipment.
International Shipping: Currently, we only ship within India. International shipping may be available in the future, so please stay tuned for updates.
Return Policy
We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, here’s what you need to know about our return policy:
Eligibility for Returns: We accept returns on unused and unopened items within 14 days of delivery. Items must be in their original packaging with tags intact.
Non-Returnable Items: Personalized products, hampers, and sale items are non-returnable.
How to Return: To initiate a return, please contact us through whats-app chat with your order number and the reason for your return. We will provide instructions on how to proceed.
Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 5-7 business days.
Return Shipping Costs: The customer is responsible for return shipping costs unless the item is defective or incorrect.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately on whats-app chat. We will offer you a full refund or exchange at no extra cost.
Exchanges
We do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the item you would like.
Contact Us
If you have any questions or need further assistance, please reach out to us through Whatsapp. We are here to help!
